Inside 24/7

24/7 ites are nurtured to work in an increasingly global work place, in the process gaining in-depth domain knowledge. 24/7 Customer has several programs that are tailored to address your long term professional growth like customized skills development training, team dynamics workshops and additional advance training on building leadership skills. At 24/7 Customer, we take care of our employee’s careers by providing the best opportunities for development.

One of the key facets of 24/7 Life is showing genuine care and understanding of our people. Our culture, policies and action all go to demonstrate the tremendous value we attach to our most prized assets – our people.

24/7 Freedom: It's as exceptional as it sounds. At 24/7 Customer, you are always at liberty to manage your own work and be your own boss, voice out your opinions or start a conversation with anyone within the 24/7 family. Our various communication channels enable you to make your choices on your own terms, 24/7.

24/7 Insurance: We offer medical benefits covering medical and hospital expenses for you and two of your dependants. Our comprehensive medical insurance policies provide cash-less benefits for hospital cover in times of medical emergency.

24/7 Security: The safety of our employees is always a priority. At all our India centers, women employees are accompanied by a security guard at the time of pick up and care is taken to ensure that they are never dropped/picked up first or last. We also have an online transport schedule that keeps track of all vehicles along with the employees traveling in them.

24/7 Parental Interaction: Youth and family. We recognize the importance of these two pillars, supporting our country and society. ‘Parents Day’ is our way of showing our appreciation for the support families and parents.

Remuneration: 24/7 offers its employees remuneration that is at par with the best in the industry. Further, 24/7 Customer offers its employees financial rewards in the form of incentives for high-performance.

24/7 Rewards and Recognition: We ensure that every contribution that an employee makes is recognized through innovative incentive schemes like gift coupons, travel vouchers and certificates of appreciation, which are reflected in the employees' appraisal process.

Faster, higher, stronger – with knowledge across domains and services

Vertical growth: 24/7 offers some of the best growth opportunities in the industry, with 50% of our agents being promoted and 80% of our management positions being filled by promoting 24/7ites, every year.

Lateral growth: 24/7 offers unique opportunities for employees to grow horizontally and gain domain expertise. You have the option of building careers in the Contact Center Operations or the iLabs Operations. Besides you also have the opportunity to work across various countries – Guatemala, Manila and other centers.