24/7 Customer, a Silicon Valley based solutions company, is the innovator of Predictive Customer Experience Solutions. 24/7 Customer partners with large enterprises to transform digital sales and service experiences and deliver the highest customer experience across channels while eliminating 40-60% calls to contact centers.
Predictive customer experience
Consumers worldwide have increasingly high expectations of digital experiences, influenced by companies like Apple, Google and Facebook. While they expect immersive, intelligent, personalized and predictive interactions on their devices, only 16% of their online sales and service journeys meet their needs. Enterprises trying to transform their digital experiences with online knowledge bases, FAQ-based apps, chat software, and avatars to meet this need have not been successful. Consequently there is a significant gap in consumer expectations of digital customer experience.
24/7 Customer invented predictive customer experience technologies (Px) to address this gap. 24/7 Customer's
Px Solutions are a suite of predictive customer experience technology solutions that integrate cloud-based software technology, predictive analytics and contact center operations. Unlike legacy customer service systems and methodologies that are either reactive or proactive, Px Solutions make web self-service predictive by helping businesses understand where online journeys break and why they result in calls to the contact center. Px Solutions predict and guide each consumer through their journey providing a helping hand with service operations should they get stuck. Px Solutions transform online experiences journey-by-journey in a systematic way, learning from every touch point with the sole objective of making online sales and service smarter -- every single time.
Transforming digital sales and service experiences
Transforming digital sales and service experiences
- Digital transformation from 3% to 40% online, in 15 months, for a leading consumer media company
- Online transformation resulting in 25% call elimination and 40% cost reduction for a leading telco
- Online transformation that delivers highest CSAT across all channels, for a leading satellite TV company
24/7 Customer has transformed over 25 million digital interactions into predictive experiences through Px Solutions.
To know more email us at queries@247customer.com
- Elimination of 40-60% phone calls
- Highest customer experience metrics across all channels in 90 days
- Over 15% increase in online sales
Email us
queries@247customer.com
Call us or leave a voice mail at
(650) 385 0572
