- I have proactive chat on my website. How can I further improve sales conversions?
It is good to know that you have already seen proactive chat and the benefits it offer... - How do I improve my web conversions?
You have spent money on driving traffic, improving your landing pages, optimizing... - How do I improve and maintain my NPS score?
NPS has been adopted by many companies to measure their CSAT, loyalty and is widely... - How do I reduce my 'CSAT survey to action' timelines?
What is your current CSAT to action timeline? If your typical CSAT survey... - How do I reduce the gap between my QA scores and CSAT?
First, are you managing CSAT reactively or proactively? What does it mean and ... - How can I reduce calls that come from my website?
The answer lies in "smarter web containment™". How is this different?... - How can I achieve call reduction, sustain it, without impacting customer experience?
Picture a seesaw with two players at equilibrium, for an hour....
Although known for digital media, only 3% of this software giant's interactions were online, and the quality fell short of the high standards they had set in voice. When they implemented px for Sales and Service, CSAT rose dramatically right away. And the solutions provided a roadmap through which they transformed 40% of their interactions from the phone to the web in just 15 months.
The technology industry has unique challenges that are different from most other industries. On one hand, your wide consumer spectrum with varying support demands range from technology experts to novices. On the other hand, the rapid evolution of software and hardware compel you to update and re-engineer your support processes to effectively manage your end customer’s expectations.
Our predictive interaction services will help you with traditional contact center services and our intelligent solutions will proactively address your customer’s support needs across the technology space - hardware, software, networking and enterprise products, services and solutions. We will manage your end customer interaction services across its life cycle with innovative solutions for sales, support and loyalty and retention with activities that include registration, downloads, installation, subscriptions, renewals, upgrades, issue resolutions, troubleshooting and ticket management.
Improve sales conversions and enable product development
Px for Sales will help you improve your sales conversions and will provide you with actionable insights and recommendations to enable informed decision making.
Improve your Resolution Rates
Px for Service will help you predict and proactively resolve your customers' queries by providing you with real-time interventions to improve your First Call Resolution.
Tune into the voice of your customer
Px for Service will help you improve your end customer experience and reduce calls through actionable recommendations derived from your VOC analysis.
The following is a list of just some of the results that we were able to deliver to our leading global technology clients:
- 75% reduction in response time for a leading e-mail applications provider
- 20% reduction in product returns for a leading security software solutions company
- 4% improvement in CSAT performance for a leading technology company specializing in solutions for the retail and financial industries
Email us
queries@247customer.com
Call us or leave a voice mail at
(650) 385 0572
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"..really enables the ‘magic moment’, when we can be therewith the customer when and where they have a question. The customer doesn’t have to search for answers or wait in a call queue. This is the beginning of how we will communicate with customers in the future. It combines the human element with the technology in a new, powerful way"
Senior Manager,
Worldwide Call Centers,
Leading provider of digital media and web development software in the US
- Leading provider of merchant processing services for financial institutions
- Global Top 3 ATM company
- Leading provider of digital media and web development software
- Global leader in online security solutions
- Fast growing email application vendor in the US
- Leading UK e-commerce website
