Travel and Hospitality

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Travel and Hospitality

Travel and hospitality companies are facing challenges in delivering a positive customer experience while sustaining low operational costs. In addition, the competitive environment contributes to low customer loyalty thereby impacting Average Order Value (AOV), revenue efficiencies and Net Promoter Score (NPS).

The following are some of the common challenges faced by the travel companies today:

Reduce cost of operation by decreasing the number of low value calls
Reduce calls from web by providing insights to better managing web content
Improve online performance
Improve sales conversions
Improve up-sell and cross sell
Improve NPS
Improve customer retention

Our suite of predictive solutions has helped our clients to:

Eliminate phone interactions by deflecting calls to low cost channels like email and chat through Px for Service
Reduce number of low value calls like cancellation, refund requests etc. by using Px for Service
Predict and convert prospects that are likely to respond to a campaign using Px for Sales
Predict customer requirement and customize up-sell package deals using Px for Sales
Improve Net Promoter Scores

 Some examples of how our clients have benefited include:
      	Abandoned calls reduced by 50% for a leading resort and casino in the US
Average Hold Time (AHT) reduced by 15% for a leading US cruise-line 
Additional revenue of $5 million for a leading UK based travel services company
Additional revenue through Px for Sales for a leading US airline

      