Reducing Call Volume,Call Center Cost Reduction,Call Avoidance and Deflection,Solutions to Improve Online Conversions,Advanced Predictive Analytics.

How We Do It?

Whether it is process improvement methodologies or investing in the right technologies or looking for the right shoring and sourcing strategies, businesses have long saturated the choices available to them in their search for increasing sales, reducing costs and improving customer satisfaction.

24/7 Innovation Labs has built its services on an integrated Customer Lifecycle Management (CLM) model, focusing on the end-customer segment of our clients. The end customer remains at the center of our attention and our vision is to significantly improve the effectiveness of our interaction with the end customer, across channels.

Critical components
Enabling a paradigm shift in the customer interaction landscape are 3 critical components that make up the canvas at 24/7 Innovation Labs – customer interaction channels, advanced predictive modeling techniques and deep end customer insights. These are supported and implemented through rigorous operations. The result is ownership and delivery of high impact business results for clients.

How We Deliver Value
24/7 Innovation Labs draws deep insights into customer interactions from eight years of experience in the CLM space. Our experience across industries and geographic regions gives us unparalleled insights into the dynamics involved in customer acquisition, retention and support. This experience is further leveraged with in-depth and proven capability in predictive analytics. Clients across industries including retail, financial services, technology and telecom have benefited from the custom solutions we have developed to cater to their unique requirements. What’s more, we are able to support our solutions with rigorous operational excellence, on-shore, offshore or near-shore. Most importantly, we take ownership for the results – whether it is a lift in revenues, improved customer experience or lowered cost to serve.

We Own Your Results
The difference at 24/7 Innovation Labs is that we take ownership for your results.

24/7 Innovation Labs ensures control over business outcomes for companies. By combining our solutions with sophisticated contact center operations, we take ownership for the results we deliver in customer interactions. Our advanced predictive modeling techniques are supported with the latest technologies and deep end customer insights and implemented through rigorous operations.

Delivery Models
We have flexible delivery models – on shore or offshore, stand alone or solution with operations support.

Our implementation methodology involves 5 stages:
Base-lining and Analysis: Our experts study your current processes and the desired state, analyzing the customers, transactions, timing and agents.

Define: Based on the result of the previous stage, we propose the models that will be implemented as part of the solution that we provide you. Post a detailed study of the solution, a sign off will be taken from you.

Program set-up and implementation: Next, we set up the resources required for the solution implementation.

Pilot project: Once the program is set up, we run a pilot project and address gaps or changes if required.

Implementation & continuous improvement: Post a thorough evaluation of the pilot project, the solution will be implemented and continuously monitored.

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Increasing sales conversions & improving customer service with sophisticated predictive modeling techniques