Case Studies
“What I love about 24/7 Customer is that you don't just give me information about the business today. You give me information that helps us shape tomorrow's business. I love being able to have a brainstorming session with 24/7 knowing that any proposed action will be tested and measurable, and I can trust any positive results.”
-Senior Manager, Worldwide Call Centers, leading Provider of Digital Media and Web Development Software
Client: A leading cable and satellite television provider
Solution: SATNext
Predicting the drivers of CSAT and helping companies to achieve their goals in the shortest possible time
Result: Improved CSAT scores by 15% in 10 weeks
Client: A global telecom service provider
Solution: SERVICENext
Reducing cost of operations with predictive web-enabled solutions
Result: Successfully enabled a channel shift from email to chat that resulted in a savings of over $3.6M for the client and increased CSAT by over 10%
Client: A global financial services company in the United Kingdom
Solution: SALESNext
Advanced predictive and data modeling solution designed to increase efficiencies of targetting and interaction for proactive chat service.
Result: The solution increased the conversion of assisted visitors with proactive chat by over 270% in comparison to conversion rates of unassisted web visitors.
Client: A large software company
Solution: SALESNext
Advanced predictive and data modeling solution designed to increase efficiencies of targetting and interaction for proactive chat service.
Result: The revenue lift per agent improved 220% and each agent delivered $1mn in revenues in a year
Client: One of the fastest growing online retailers
Solution: SALESNext
Advanced predictive and data modeling solution designed to increase efficiencies of targetting and interaction for proactive chat service.
Results:
Increase in sales conversions by 3X
Improvement in CSAT score, achieving 84.88% against a target of 75%
Client: Fortune 500 financial services company
Solution: SALESNext
Advanced predictive and data modeling solution designed to increase efficiencies of targetting and interaction for proactive chat service.
Results: Application conversions improved by 40%
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“You’ve been able to provide proof through analytics that online chat truly brings in incremental revenue. SalesNext™ analytics-driven online solution has increased the conversion rate 3X compared to button-chat solution. This data-driven decision making approach has contributed significant incremental revenue within 10 weeks of the program.”
-Senior Manager, Worldwide Call Centers, leading Provider of Digital Media and Web Development Software
