Industry View Point
24/7 Customer pushes the envelope with Innovation Labs
Financial Chronicle, July 17, 2009
Read Article >>
It takes 20 years of hard work to become an overnight success
TOI, July 08, 2009
Read Article >>
24/7 Customer Helps Overstock.com achieve #2 in Retail Customer Service Nationwide
BusinessWire, Feb 10, 2009
Read Article >>
Next Customer, Please! Adobe increases conversions with the help of behavioral-targeted live chat.
Destination CRM.com, February 02, 2009
For many of us, our interaction with Adobe is limited to its free offering, Adobe Reader, which accesses high-quality documents with names that end in ".pdf"—denoting the PDF file format created by Adobe in 1993. But it's not for this that Adobe sought out iLabs in June 2007.
Read Article >>
Read the consumer’s mind
The Hindu Business Line, December 22, 2008
Read Article >>
Looks like good times gone till 2010
San Francisco Chronicle, December 22, 2008
Read Article >>
Closing the Sale With Live Video Chat
TechNewsWorld, December 12, 2008
Read Article >>
New ways to lure customers
The Economic Times , December 08, 2008
Read Article >>
Thanks for holding: Customer service gets automated
Silicon.com, November 27, 2008
Read Article >>
Web Sales with a Human Touch
A strategy+business article
In an article in strategy+business, Edward H Baker talks about the power of sales chat when combined with predictive and text mining technologies and how 24/7 Customer is helping to translate the art of selling into a science.
Download the article >>
RELATED LINKS
Hope For The Muddled Masses
Retailers are starting to offer online chats to help customers who show signs of confusion while shopping the Web
- Newsweek 2008
Customer Intimacy Meets The Global Ecosystem
- Read P.V. Kannan's blog posted on New Age of Innovation
