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Aviva Global Services completes the first succesful transfer
Of over 1600 employees
Creates BOT history in Indian ITeS industry
Bangalore, January, 2007
In a first move of its kind and size in the Indian BPO industry, Aviva has successfully completed the transfer of over 1600 employees at its Bangalore operations from Aviva-24/7 Customer to Aviva Global Services on January 1st 2007.
Aviva – UK 's largest Insurance company and the world's 5th largest – had previously announced its plans to grow to 7800 BPO roles in the subcontinent by end 2007. Offshoring has always been a key component of Aviva's global growth strategy providing it with flexibility, productivity, process and cost efficiency while maintaining the high quality of customer servicing expected.
Aviva has built the offshore BPO roles in partnership with three vendor partners – EXL, WNS and 24/7 Customer under the BOT model. Aviva is demonstrating its commitment to India by transferring over 5000 of its 3rd Party BPO vendor staff to its own offshore division, Aviva Global Services [ AGS ] over the course of the year 2007. This first transfer marks a momentous achievement as the sheer size and scale of the transfer is the first of its kind in the India ITeS industry.
John Ainley, Chairman AGS , based in London quoted “This is a moment of great pride for both Aviva plc and AGS, as we welcome over 1600 of our colleagues in Bangalore in to the Aviva family. As planned, the transition has been seamless and transparent to the UK business units, our employees as also to the end customers.”
Currently Aviva has operations in Noida [NCR], Pune, Bangalore , Chennai and Colombo [ Sri Lanka ]. The Aviva - 24/7 Customer facility in Bangalore which is the first in the sequence of transfers has just been successfully completed. The remaining transfers to be completed by January 1st, 2008 will cover Colombo and Pune, in partnership with WNS and EXL. The remaining transfers will cover the Special Purpose Vehicle [SPV] organizations – NCOP, WNS Colombo and Ntrance, created specifically for the purpose of transfer, by EXL and WNS respectively.
Speaking on the occasion, Rajnish Virmani, CEO, Aviva Global Services said: “This is a moment that will surely go down in history as a significant step in the IT / ITeS industry. As we prepare for more of the transfers through the year, this successfully executed transfer will serve as a great learning and indeed is a matter of great pride for us. The build and transfers of operations in India and Sri Lanka mark the execution of a well laid-out offshoring strategy for Aviva. A critical success factor in this journey is the close relationship we continue to enjoy with 24/7 Customer. The BOT [Build, Operate, Transfer] contract with them has enabled Aviva to ramp up rapidly and gain the ‘speed to market'.”
PV Kannan, Co-Founder & CEO, 24/7 Customer said “We are proud to be associated with Aviva Global Services, especially since we were successful in partnering with Aviva in the pioneering BOT concept and building a model centre of excellence for them in Bangalore . We are excited and proud that we were able to successfully meet their aggressive demands and hand over the operations to them in what is perhaps the first such deal in India . Our relationship with Aviva continues to be as strong as ever and we continue building this strength with our operations in Chennai in association with Aviva.”
Kiran Karnik, President, NASSCOM also added, “This is indeed a significant step for the ITeS industry. Several other players have been waiting and watching to see how the BOT model works. The success of this transfer involving more than 1600 employees is a great example of good collaboration and partnership. As part of its effort to promote innovation, NASSCOM has been keen to promote innovative business models. We are pleased that a unique BOT model has been pioneered by Aviva, which enables large companies to quickly set up a strong off-shoring base in India . We congratulate Aviva and 24/7 Customer for successfully demonstrating the effectiveness of this innovative business model.”
Background Note to the Editor/s
About Aviva:: Aviva is one of the leading providers of life and pensions to Europe with substantial positions in other markets around the world, making it the world's fifth largest insurance group based on gross worldwide premiums at 31 December 2005. Aviva's principal business activities are long-term savings, fund management and general insurance, with worldwide total sales of £36 billion and assets under management of £322 billion at 31 December 2005. The Aviva media centre at www.aviva.com/media includes images, logos, company and product information and a news release archive.
About 24/7 Customer :: 24/7 Customer is the first BPO company that provides integrated customer lifecycle management services through a ‘Multi-shore TM global delivery model' and is number one in business performance to 70% of its clients globally. Founded in April 2000, 24/7 employs over 7000 professionals across it's offices in India , the US and UK and the seven global delivery centers in India , Philippines and Guatemala . The facilities support approximately 8500 seats and are equipped with state-of-the-art physical, telecom and infrastructure to ensure smooth handling of over 8 million transactions per month. For further details please visit www.247customer.com
Press Contact:
Anuja Agarwal, Head of Communications, Aviva Global Services
+91 98220-91002
Rekha
Manager –corporate communicatios, 24/7 customers
+91-99455 61944
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