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24/7 Customer restructures senior leadership

Head of Americas’ operations becomes Chief Operating Officer
Co-Founder becomes Chief People Officer

24/7 Customer today designated senior leader Ms Renée Kuwahara to the post of the Chief Operating Officer and Co-Founder Mr. S Nagarajan to the position of Chief People Officer.

Ms. Renée Kuwahara as the Chief Operating Officer will lead operations across 5 delivery centers in India and Guatemala . Renee has over 22 years experience in contact center and business process outsourcing. Prior to her current assignment she worked with Convergys Corporation as Senior VP of Operations, where she had global operational responsibility for center business processes such as Workforce Management, Capacity Planning, Training, Quality and Continuous Improvement. Renée also worked with Fidelity Investments Contact Center Operations in Boston and Salt Lake City and Electronic Data Systems. Renée joined 24/7 Customer in May 2006 as Chief Delivery Officer–Americas, and set up the 24/7 Customer Guatemala center.

In his new role as the Chief People Officer, S Nagarajan , Co-Founder, 24/7 Customer, will drive talent management globally. He will be playing the role of the chief mentor and would be involved in inculcating the values and culture of the company in the global delivery centers.

Commenting on the changes, Mr P V Kannan, Co-Founder and CEO, 24/7 Customer, said, “We are excited to have Renee as the new Chief Operating Officer. As we transform from an offshore player to a global service provider the experience and expertise of Renee in leading large scale global operations is a significant boost to our capabilities. ” He added, “As part of our global expansion it is important that we build our culture and values across employees from different countries. Having our Co-Founder Nagarajan play the role of Chief People Officer demonstrates our deep commitment to develop and grow our people assets.”

About 24/7 Customer:

24/7 Customer is the first BPO Company that provides integrated customer lifecycle management services through a "Multi-shore™ global delivery model" and is the number one in business performance to 85% of its clients globally. 24/7 Customer enables customers to enhance customer-impacting business processes through its experience, size, scalability, flexibility, business understanding and operational excellence. Founded in April 2000, 24/7 Customer employs over 5500 professionals across its offices in India, US and UK and the six delivery centers in India, Philippines, Guatemala. The facilities support close to 9,000 seats and are equipped with state-of-the-art physical, telecom and network infrastructure to ensure smooth handling of over 6 million transactions per month. In June 2003, it was funded by Sequoia Capital, one of the top three venture capital firms in the world.

24/7 Customer is the only BPO Company to be ranked in Deloitte's Silicon Valley technology Fast 50 and to be honored with Red Herring 100 Asia for 2006. The company has been ranked as # 10 ITeS-BPO company for 2005-06 by NASSCOM, named the best performing global call center in a book titled ‘The 50 Best Managed Global 0utsourcing Vendors', a collaboration between Sourcing Magazine and The Black Book of Outsourcing. Early 2006, 24/7 Customer has been ranked # 2, worldwide in the Top 10 Best Performing Call Center Firms in the Global Services 100 survey conducted by neoIT and Global Services magazine. The company has been ranked as # 5 Top Call Center across the globe in Business Week's “Hot players in the offshore outsourcing world” (source: Gartner Inc.). In 2005, 24/7 Customer was featured in New York Times Columnist, Tom Friedman's “World is Flat”; Rated amongst the Top 5 best contact centers in a survey by neoIT and CMP Media and was also voted as the Best Young company in the services category by TiE, USA.


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