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24/7 Customer, Inc. announced that it has won its first Finance & Accounting Outsourcing (FAO) business program. With this new business program, 24/7 Customer has further expanded its partnership with Aviva Global Services. Under the terms of the agreement, 24/7 Customer will provide support in general ledger and reconciliation processes, at the state of the art 200,000 sq ft Aviva – 24/7 centre, Chennai, India.

“This is an important win for 24/7 Customer, servicing a new business line for Aviva. We are delighted to be entrusted in managing complex financial and accounting processes, and it is a reflection of the confidence Aviva has shown in our operational capabilities. We have constituted an exclusive team of business experts in F & A processes to ensure that 24/7 Customer's commitment to excel and exceed our customer's expectations is upheld” said P V Kannan, Co-Founder and CEO, 24/7 Customer.

Referring to the relationship with 24/7 Customer, Patrick Snowball, Executive Chairman of Norwich Union said “The relationship with 24/7 Customer as one of our outsourcing partners has proved to be successful and the recent successful transfer as part of the implementation of BOT (Build, Operate and Transfer), is indeed a significant milestone in our offshoring strategy.” Commenting about the new business program, said, “Their commitment to excel has instilled in us the confidence to further engage 24/7 Customer to handle complex finance & accounting processes at the Aviva – 24/7 Customer Chennai centre. The next few years should be just as fulfilling with 24/7 Customer, as we journey together and achieve milestones in offshoring. The continued high level of performance of team 24/7 will be important in our pursuit for continuous improvement in services to the end customer.”

The relationship of Aviva, world's fifth largest insurance company and 24/7 Customer began in 2003 with the partnership to pioneer (Build Operate Transfer) BOT concept in the ITeS industry. After building and operating the model centre of excellence for close to 4 years for Aviva Global Services, the operations of 1600 employees were transferred successfully in Jan 2007. The relationship continues to be strong with a combined operations at the Aviva 247 centre in Chennai, with a capacity of 2,500 seats serving the UK market of Aviva in motor and life insurance.

24/7 Customer is the first BPO Company that provides integrated customer lifecycle management services through a "Multi-shore global delivery model™" and is the number one in business performance to 85% of its clients globally. 24/7 Customer enables customers to enhance customer-impacting business processes through its experience, size, scalability, flexibility, business understanding and operational excellence. Founded in April 2000, 24/7 Customer has offices in India, the U.S. and the U.K. and six delivery centers in India, Philippines and Guatemala. The facilities, equipped with state-of-the-art physical, telecom and network infrastructure, ensure smooth handling of over 6 million transactions per month. For further information visit www.247customer.com


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