Contact Center Services

Our core competency is managing end customer interactions across channels spanning the entire customer lifecycle. This includes all customer contacts from acquisition to service to technical support to loyalty management, retention and upsell/ cross sell activities across phone/ email/ chat. We provide CLM services from our 10 global delivery centers located in the Philippines, India, China, Guatemala and Nicaragua. We provide CLM services in nine languages including English, Spanish, French, Mandarin, Cantonese, Taiwanese, Korean, Malay and Japanese.

Our expertise span a wide spectrum of products and services for the banking, credit cards, insurance, retail, telecom, technology, travel and hospitality industries.

Expect management of your entire customer lifecycle: We help you to outsource your entire customer lifecycle, be it sales, service or technical support in email, chat or voice. It ensures a seamless management of your end customer experience.

Expect the best performance: You get 10% or better performance than your best center. That is our promise of outperformance for all contact center processes. And we deliver that, consistently.

Expect next practices: We constantly set new benchmarks in the contact center industry. And you benefit from it as well, as we share our “next practices” in the customer lifecycle management, with our clients.

Expect the right solution: We help our clients choose the right location for the right process. In essence we try not to force fit our capacity into your requirements, but rather help you achieve what you need from outsourcing customer lifecycle processes.

Expect to expect more: That's right. We see ourselves as partners with our clients, sharing their goals, rather than just outsourcing vendors. We have helped introduce new channels for our clients, served as their test bed for new ideas in customer lifecycle management and are obsessed with delivering value to you.

Some of our success stories in CLM (This is just a small list):

• Improved online application conversion rate by 298% for a global financial services company
• Achieved an online revenue lift of 200% for a leading provider of digital media and web development software
• Helped a fast growing online retailer grow their online sales by 40% annually
• Achieved savings of over $3.6M, by changing contact channels, while improving CSAT by 10%, for a global telecom provider
• Sold over $20M in excess insurance premiums for a leading insurance company