24/7 tweetview™

24/7 tweetview™, the premier B2B tool for understanding and improving customer satisfaction, is a Predictive Experience (Px) Solution accessible on the web, as well as smart phones and tablets. It aggregates and analyzes customer tweets as well as input from other sources, and offers actionable insights into sales, service and products. 24/7tweetview helps busy executives tune into the voice of their customers anywhere.

Measure. Analyze. Predict customer satisfaction

  • An aggregated and comprehensive view of opinions about your company on Twitter
  • Identification of the best channel for responding to customer requests and complaints
  • Competitive overview of brand health in the areas of customer service, branding, and product development

24/7 tweetview™ offers Twitter analytics at two levels:

Complimentary Services

Complimentary Services provide:

  • Number of tweets your company receives - daily, weekly, monthly
  • Number of unique authors who tweet - about your company, products, or services
  • Geographical area that contributes the highest number of tweets
  • Keywords authors use to tweet about your company, products, or services
  • The most popular Twitter applications in your social network
  • How your company is performing versus your competition on the above parameters

Click here to Sign up for free reports from 24/7tweetview™

Premium Services

Premium Services offer additional insights:

  • Tweets by Topic Reports that categorize tweets based on major and minor categories.
  • Insight Reports that provide information on what customers are tweeting about your company, to help identify issues and provide recommendations on potential action items.
  • Customer Experience Reports that provide you with a 24/7 Customer Net Experience Score (NES) that analyzes the positive and negative customer sentiments in tweets about your company, products or services.

Click here to Sign up for the Premium Paid Services of 24/7tweetview™


If your company serves a large customer population, 24/7tweetview will help you understand, measure and predict the impact of social media on your business. There is no charge to register as a user, or enroll a company to be followed by 24/7tweetview.

TweetViews is a destination for blogs, articles and links to insights on the impact of social media on consumer-facing businesses.

Follow us on Twitter gives users of the application an opportunity to tweet about it, and comment on how social media is affecting their companies.