Organizations around the world are adopting
multiple models to outsource/ offshore/ global source their customer
management processes.
The key drivers range from cost to language
to integrity of customer experience to voice and accent.
24/7 Customer addresses these through its integrated
global “Multi-shore™” global delivery model. “Multi-shore™” global delivery model provides the flexibility to service customer business processes
such as contact center, application processing, claims management
from different locations in India, Philippines and Guatemala.
Benefits of 24/7 Customer's Multi-shore global
delivery model
The Multi-shore™ global delivery model underscores
24/7 Customer's commitment to continuously exceed customer expectations.
This delivery model enables the company to bring the following benefits
to outsourcing engagements with existing and new customers:
- Site redundancy across various global centers
- Seamless operation of multiple processes
across various geographies
- Optimal access to resources like talent,
language skills and infrastructure
- Multi-country sourcing strategies
- Faster implementation time of processes
24/7 Customer handles over 6 million customer transactions per month across verticals stradding banking and financial services, insurance, technology, telecom, retail, utilities, travel and hospitality services.
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