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At 24/7 Customer, the drive to outperform propels
innovations in customer satisfaction. "ProShore" is a proprietary
framework developed by 24/7 Customer, to maximize the strategic
business potential in processes outsourcing. This framework has
been built through significant research and hands-on expertise of
offshore business solutions. It consists of methods and tools that
transit business strategies of our client into future offshore profit
centers.
ProShore methodology
The ProShore Methodology follows logical
steps captured under the acronym DADD:
Discover: The purpose of the business
organization and the present status of processes.
Analyze: Gap analysis and co-relational
analysis on the goals versus actual status with respect to processes.
Define: Developing blue print and business
milestones relevant to the processes to be outsourced.
Deploy: Deployment of Key Result Indicators
and the measurable deliverables.
ProShore maps the business processes of the client
organization based on strategic factors such as, criticality, relevance,
maturity, size, benefits, risk etc. This assessment yields the ProShore
Matrix on the outsourcing roadmap. The 24/7 Customer 'ProShore Matrix
Score-card' further narrows the deliverable package into business
solutions.
Benefits of ProShore
Some of the benefits of business process outsourcing
through ProShore include cost savings, increase in revenues, customer
satisfaction and increased turnaround time.
Besides, ProShore helps you streamline your outsourcing
initiative by:
- Precise definition of the sequence of processes
for a smooth transition
- A professional team from 24/7 Customer's Project
Management Office (PMO) will work on the blueprint for business
outsourcing strategy processes. This includes on site understanding,
discussions and exposure to all the business processes.
- Deploy ProShore Matrix Score card to determine
DADD
- Setting up of Key Result Areas with indicators
in every business area of the client
- Execution of business solution deliverables
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