WEBINAR PRESENTATIONS
	Building an effective global support model July 12, 2005 Speaker: Alan W. Clark, Senior Director, Customer Support Operations Seagate Technology
	Trends and best practices in BPO Apr 25, 2005 Speaker: John McCarthy, head of Forrester's research initiatives on offshore and business process outsourcing
	Best practices in BPO for technology companies Jan 26, 2005 Speaker: Scott Rousseau, Director, Global Technical Support for Fortune 500 retail and financial electronics manufacturer