24/7 Customer opens UK office

This announcement comes in wake of a reported $30 million multiyear contract win with a large European insurance client.

CIOL Bureau--June 23, 2003

BANGALORE: 24/7 Customer has set foot on European market with the opening of a sales and marketing office in London. The Vice President, Operations of the company in India, TS Hariharan, has been relocated to head the UK office.

"The opening of this UK office demonstrates our belief in the tremendous potential for successful BPO relationships in the growing European market. Beyond facilitating new sales efforts in the continent, our new UK office will allow increased customer contact and relationship management for our existing European clients and our future ones to come," said PV Kannan, CEO of 24/7 Customer.

The expansion announcement comes in the light of a reported $30 million multiyear contract win with a large European insurance client for the provision of contact center and back office claims processing services. The company expects to contribute $7 million of its total $35 million revenue projected by the company for fiscal 2004. The company plans to increase it head count to 2,000 from the present 1,500.

According to TS Hariharan, 24/7 Customer UK Country Head, "We have seen a tremendous rise in the number of leading European firms considering BPO. With the addition of our third European client and the corresponding increase in our European client revenue contribution, we felt the immediate need for a dedicated European presence."