24/7 Opens Centre In Hyderabad

Financial Express

Thursday, September 11, 2003 ,Hyderabad: 24/7 Customer, engaged in voice-based inbound/outbound support and e-mail-based customer support services, launched its 300-seat single-shift contact centre in Hyderabad on Wednesday. The centre was inaugurated by Andhra Pradesh chief minister N Chandrababu Naidu.

Set up with an initial investment of $2 million, the new facility would be further expanded to 2,000 seats (on a three-shift basis) in the next 12-18 months depending on customer demand. The company has proposed an additional $6 million investment for the expansion.

Company co-founder & CEO, PV Kannan, said in the first phase the company will have a 300-seat capacity (by December). This would be increased later. Of the 300 seats, 60 professionals have already been recruited and the balance would be filled before December this year.

The Hyderabad centre will take care of an existing major insurance client from the UK. The Bangalore centre is already servicing the UK client and the overflow will be given to Hyderabad centre.

The promoters had brought in $10 million funds in the first round. The company currently has 10 Fortune 500 customers and six small customers on its client list.