24/7 Customer strengthens core team

India Infoline News

October 30, 2003-- 24/7 Customer, the leading provider of outsourced contact center and BPO services to Global 500 companies, today announced the appointment of V. Bharathwaj as AVP Sales & Global Marketing and Satya Gopal Kalluri as AVP Quality. The appointments will aid 24/7 Customer's plan to grow exponentially in the coming year and cater to existing and new client needs.

V. Bharathwaj was till recently, the global head of marketing at iGATE Global Solutions, formerly Mascot Systems. In his current role, Bharathwaj will be driving the global marketing effort for 24/7 Customer with a focus on building the company into a global BPO brand.

Satya Gopal Kalluri joins 24/7 Customer as AVP Quality, where he will be in charge of the company's quality initiatives. 24/7 Customer was the first BPO in India to get the COPC certification. Before joining 24/7 Customer, Satya was the Six Sigma Head at Nipuna where he set up their Quality Management initiatives.

To cater to the growth of business from its existing customers and new customers, 24/7 Customer plans to add 300 more seats to its Bangalore operations and recruit aggressively.

24/7 Customer recently opened its contact center in Hyderabad to cater to the continuing growth of existing customers and to provide customers with multi-city redundancy.

24/7 Customer announced the opening of its first European office in June 2003 coinciding with the signing of a large multiyear outsourcing engagement with a leading European insurance firm. In July 2003, 24/7 Customer secured US$22mn in financing led by leading venture investor Sequoia Capital.