The Honorable Shri Chandrababu Naidu Inaugurates 24/7 Customer's First Center in Andhra Pradesh

Hyderabad Center Marks The Firm's 4th Office In India

Hyderabad, India - September 10, 2003-- 24/7 Customer,a leading provider of outsourced contact center and BPO services to Global 500 companies, announced that the Honorable Shri Chandrababu Naidu, Chief Minister of Andhra Pradesh, inaugurated its Hyderabad contact center today. This state of the art center located at the Cyber Gateway in the Hi-Tech City complex opens with an initial Phase I capacity of 300 seats. Phase II of the center will be completed by the end of this year thus providing a total facility capacity of 700 seats capable of supporting in excess of 2,000 agents over three shifts.

Commemorating the special occasion, the Honorable Chief Minister Shri Chandrababu Naidu said, "We are pleased to have an industry leader such as 24/7 Customer open this leading edge facility in Hyderabad. This center and the resulting work performed here will place Hyderabad amongst the leading IT Enabled Services destinations in India and across the globe. This is only the latest contribution P.V. Kannan has provided to the development of A.P. in his role on our state's ITES Development Board."

"When looking for a superior location to support our business continuity strategy, Hyderabad was our top choice. The Honorable Chief Minister has made great strides to develop Hyderabad and A.P. in preparation for taking a leading role in the ITES revolution we are experiencing," said P.V. Kannan, Co-founder and CEO of 24/7 Customer. "The Government of Andhra Pradesh couldn't have been more helpful in supporting us with establishing this center in addition to furthering the success of our business."

This latest contact center inauguration marks just the latest move made by 24/7 Customer to enhance its position in the BPO industry. The firm announced the opening of its first European office in June 2003 coinciding with the signing of a large multiyear outsourcing engagement with a leading European insurance firm. Then in July 2003, 24/7 Customer disclosed securing $22 million in financing led by leading venture investor Sequoia Capital.

"This latest contact center facility will allow us to grow from our existing 2,000 employees to 3,000 by the end of this year," remarked Shanmugam Nagarajan, Co-founder and COO of 24/7 Customer. "Our latest facility allows us to continue to grow with our existing customers while providing them with the multi-city redundancy plans which they have increasingly been requesting. We couldn't have been more fortunate to have operations in two of India's most IT savvy locales: Hyderabad and Bangalore.

About 24/7 Customer
24/7 Customer is a leading provider of outsourced contact center and BPO services to Global 500 companies. With 10 live programs for Global 500 firms, over 4 million live phone contacts handled per month, an enviable 99.9% service uptime, and the industry's only performance guarantee, 24/7 Customer has a proven track record of success. Its multi-channel, outsourced solutions deliver twice the quality of other alternatives at a lower cost. 24/7 Customer, which was founded by an experienced management team with proven expertise in delivering large-scale, mission-critical customer support programs, maintains corporate headquarters in Los Gatos, CA (in Silicon Valley), and operations in both Bangalore and Hyderabad, India. The company's highly skilled and well-educated agents work in teams dedicated to a single customer's business, enabling 24/7 Customer to bring unprecedented quality and focus to solving the challenges of even the largest enterprises. Some of 24/7 Customer's clients include leading Global 500 Insurance, Telecommunications, Financial Services, Hospitality, Logistics, Retail, and Technology companies. 24/7 Customer enjoys financial backing from Sequoia Capital. For more information on the company,please visit www.247customer.com