24/7 Customer Adds To Existing Infrastructure Redundancy By Launching State of the Art Network Operating Center

Redwood City, CA Facility Further Solidifies Company As The Most Technically Sophisticated Offshore Vendor In The Marketplace

Los Gatos, CA - July 11, 2002 -- 24/7 Customer,a leading COPC-2000® certified provider of outsourced customer support services and solutions to Global 500 companies, today announced that it officially launched a state of the art Network Operating Center (NOC) in Redwood City, California. With this achievement, 24/7 Customer adds a west coast NOC to complement its two other existing Points of Presence (POP) in the United States. Besides providing increased bi-coastal redundancy, this new state-of-the-art NOC enables 24/7 Customer to continue its rapid expansion of the number of contact center seats it services, thus preventing lengthy new program implementations for recently acquired Global 500 clients.

"Our new west coast based state-of-the-art NOC provides our clients with the increased redundancy they've desired, while also giving 24/7 Customer the added capacity to quickly launch and scale our new customer programs", said P.V. Kannan, Founder and CEO of 24/7 Customer. "Prospects have never looked better for our company. With this new Network Operating Center and our upcoming second contact center, we will have ensured our capability to meet the exponential growth that has resulted from our superior track record with existing Global 500 clients."

The 24/7 Customer NOC in Redwood City, CA was fitted with only industry proven best of breed equipment. This includes an Avaya G3R ACD/PBX with IP trunking capabilities for inbound calls, an SER Predictive Dialer for outbound calls, and redundant bi-coastal international private lease circuits. The PBX at this NOC is equipped to handle any type of call interface/CTI including switch-to-switch IP trunking and Cisco ICM. The SER Predictive Dialer is the industry standard for telesales and interfaces directly with the PBX to utilize advanced features.

24/7 Customer remains the most technically sophisticated offshore vendor in the marketplace for these reasons, as well as for the following:

• 24/7 Customer NOCs are US based in near fault-tolerant environments.
• 24/7 Customer US based NOCs facilitate maximizing the efficiency of call staging within the US without incurring costs of processing and queuing calls offshore.

· The 24/7 Customer Redwood City NOC is located on AT&T's Point of Presence thus giving clients an unmatched guaranteed level of service.

According to Matt Sato, Vice President of Technology, 24/7 Customer (US), "This new Network Operating Center is the strategic cornerstone for providing a very robust architecture strictly developed to service enterprise customers. With this infrastructure in place, we can confidently tell our customers that 24/7 Customer remains the most technically sophisticated offshore outsourced customer support vendor in the marketplace." Rahul Kamalakar, Vice President of Technology (India), went on to say, "It is our customers who will ultimately benefit from our latest bi-coastal redundant Network Operating Center. Having set up both an ACD and a predictive dialer in this US based facility, our customers will realize near zero loss of calls which translates into higher levels of customer satisfaction."

The company recently began work on another Network Operating Center based in the eastern United States. This will be the fourth US based Point of Presence operated by 24/7 Customer.

About 24/7 Customer
24/7 Customer has the first and only COPC-2000® certified contact center in India. The company is a leading ISO-9002 certified provider of customer support services and solutions to Global 500 companies. With 10 live programs for Global 500 firms, over 9 million live phone contacts handled to date, and an enviable 99.9% service uptime, 24/7 Customer has a proven track record of success. Its multi-channel, outsourced solutions deliver twice the quality of other alternatives at a lower cost. 24/7 Customer, which was founded by an experienced management team with proven expertise in delivering large-scale, mission-critical customer support programs, maintains its corporate headquarters at Los Gatos, CA (in Silicon Valley), and Operations in Bangalore, the "Silicon Valley" of India. The company's highly skilled and well-educated eRelationship Officers (eROs) work in teams dedicated to a single customer's business, enabling 24/7 Customer to bring unprecedented quality and focus to solving the customer support challenges of even the largest enterprises. Some of 24/7 Customer's clients include leading Global 500 Telecommunications, Financial services, Logistics, Hospitality, and Technology companies. For more information on the company, please visit www.247customer