24/7 Customer Leads As The First Company In India To Earn Prestigious COPC-2000® Certification

Recognition From Leading Authority on Customer Contact Center Operations Caps Off A Fantastic 2001 For The Company

Los Gatos, CA - February 6, 2002 -- 24/7 Customer , a leading provider of high-quality outsourced customer support services and solutions to Global 500 companies, today announced that its Bangalore based customer contact center became the first in India to earn the highly sought after COPC-2000® certification for its Inbound Email Services and conditional certification for its Inbound Voice Customer Service and Outbound Voice Telemarketing Services. 24/7 Customer received COPC-2000® certification in December 2001 after spending the prior year preparing all performance metrics, processes, people, planning, and leadership to meet the stringent standards associated with this achievement

The COPC-2000® Standard was developed in 1995/96 by individuals from Microsoft (Nasdaq: MSFT), Motorola (NYSE: MOT), American Express (NYSE: AXP), L.L. Bean, and other customer-focused companies who were concerned with the level of service quality provided to customers by customer service provider organizations

This most recent milestone came after 24/7 Customer successfully secured the highest Baseline Assessment score earned to date by any organization using the COPC-2000® Standard (Release 3.1) from COPC (www.copc.com), the leading authority in customer intensive operations.

Congratulating the company on its accomplishment, COPC Chairman Cliff Moore said, "24/7 Customer is the first firm in India to achieve COPC-2000® certification. By attaining certification for inbound email operations and conditional certification for inbound voice customer service and outbound voice telemarketing services, 24/7 Customer has demonstrated that it is a leader setting an example for other CRM companies in India to follow." Certification puts the 24/7 Customer Bangalore center among the top contact centers worldwide according to performance.

"At 24/7 Customer, we are known for our dedication to delivering superior results," said P.V. Kannan, founder and CEO of 24/7 Customer. "Achieving the revered COPC-2000® certification at our state of the art facility in Bangalore, India validates this reputation and affirms the high-quality customer care that we provide to our clients and their end-customers every day."

"Knowing that COPC is recognized worldwide as the leading authority on the operational performance of customer contact centers made us work that much harder to become the first company in India to attain certification," stated Hariharan T.S., Vice President of Quality & Operations at 24/7 Customer. "The COPC-2000® Standard provides us with an excellent framework to understand and improve business performance for our contact center operations."

COPC (Customer Operations Performance Center) Inc. has the mission to develop and drive initiatives that support superior performance in customer-touch intensive environments. The demanding COPC Certification Audit included a detailed assessment of how well the organization meets its client obligations and the requirements of the COPC-2000® Standard. This audit was developed by COPC's founders some of which served as senior examiners for the Malcolm Baldrige National Quality Award. Recognized users of the COPC-2000® Standard include: American Express (NYSE: AXP), Microsoft (Nasdaq: MSFT), Citibank (NYSE: C), BellSouth (NYSE: BLS), IBM (NYSE: IBM), and Sykes Enterprises (Nasdaq: SYKE).

This accolade came at the close of a phenomenal 2001 for 24/7 Customer. Noteworthy achievements for the year included the following:

• Growing the number of live programs with Global 500 firms from 3 to 9.
• Increasing capacity of Bangalore contact center to 700 seats.
• Launch of the 24/7 Customer Technology Center in the United States.
  
• ISO-9002 certification
• Successful handling of over 2.5 million live calls.
• Over 500% growth in revenues and achieving profitability ahead of plan.

About 24/7 Customer
24/7 Customer has the first and only COPC-2000® certified contact center in India. The company is a leading ISO-9002 certified provider of customer support services and solutions to Global 500 companies. With 9 live programs for Global 500 firms, over 2.5 million live phone contacts handled in 2001 and an enviable 99.9% service uptime, 24/7 Customer has a proven track record of success. Its multi-channel, outsourced solutions deliver twice the quality of other alternatives at a lower cost. 24/7 Customer, which was founded by an experienced management team with proven expertise in delivering large-scale, mission-critical customer support programs, maintains corporate headquarters in Los Gatos, Calif. (in Silicon Valley), and operations in Bangalore, the "Silicon Valley" of India. The company's highly skilled and well-educated eRelationship Officers (eROs) work in teams dedicated to a single customer's business, enabling 24/7 Customer to bring unprecedented quality and focus to solving the customer support challenges of even the largest enterprises. Some of 24/7 Customer's customers include leading Global 500 telecommunications, financial services, PC manufacturing, hospitality, and technology companies. For more information on the company, please visit 24/7 Customer

About COPC
Headquartered in Amherst, New York, the Customer Operations Performance Center, Inc. (COPC) is the leading authority on customer intensive operations, as typified by customer contact centers and fulfillment services. COPC is authorized to issue certification to the COPC-2000® Standard, a comprehensive operations performance standard that specifies minimum operational requirements in critical functional areas. COPC services clients on a worldwide basis, and has representatives in Argentina, Brazil, Canada, Singapore, India, Japan and the United States.

The COPC-2000® Standard was developed in 1995/96 by individuals from Microsoft, Motorola, Dell, American Express, L.L. Bean, and other customer-focused companies who were concerned with the level of service quality provided to customers by customer service provider organizations. More than 200 locations in 30 countries are using the standard to improve performance. Users include firms in e-commerce, computer hardware and software, financial services, healthcare, telecommunications and consumer products. For additional information about COPC, visit the Web site COPC.com , email to info@copc.com or call 716-835-445