24/7 Customer Celebrates 1,000,000th Successful Customer Support Contact For 2001

Industry leading clientele benefit from novel outsourced voice and email customer service query fulfillment

Los Gatos, CA - August 27, 2001 -24/7 Customer , a leading ISO-9002 certified provider of high-quality outsourced customer support services and solutions to Global 500 companies, today announced its Bangalore customer service operation celebrated successfully servicing its 1,000,000th customer support query for 2001.

This most recent milestone comes at the heels of 24/7 Customer securing the highest Baseline Assessment score earned to date by any organization using the COPC-2000® Standard (Release 3.1) from COPC (www.copc.com), the leading authority in customer intensive operations.

The COPC-2000® Standard was developed in 1995/96 by individuals from Microsoft (Nasdaq: MSFT), Motorola (NYSE: MOT), American Express (NYSE: AXP), L.L. Bean, and other customer-focused companies who were concerned with the level of service quality provided to customers by customer service provider organizations.

"It took less than six months from the time we took our first live voice call to achieve this milestone," said P.V. Kannan, founder and CEO of 24/7 Customer. "The ability to fulfill our high profile clientele's need for high volume, high quality, cost effective outsourced customer service solutions via voice and email channels has earned us tremendous respect and commitments for future business. Given our current volumes, we expect to complete our next 1,000,000 contacts in less than three months. "

Customer support queries are routed directly to 24/7 Customer's state-of-the-art operations facility in Bangalore, India. 24/7 Customer attracts highly skilled and well-educated customer service professionals who work in teams dedicated to a single corporate customer's business. As a result of this level of familiarity and competence on each company's business and products, the company's eRelationship Officers (eROs) can achieve unprecedented quality of customer service. Thanks to its innovative approach to customer support, 24/7 Customer is able to deliver twice the quality of other alternatives at a significantly lower cost.

The company commenced operations in April of 2000 and currently is expanding capacity to keep up with the high demand for its mission critical services.

Leading international corporations providing financial services, telecommunications, lodging, car rental, and hospitality services all have turned to 24/7 Customer for the provision of high quality outsourced voice and email customer support services. These firms join Rediff.com (Nasdaq: REDF), Altavista, and Shutterfly as satisfied customers.

About 24/7 Customer
24/7 Customer is a leading ISO-9002 certified provider of customer support services and solutions to Global 500 companies. Its multi-channel, outsourced solutions deliver twice the quality of other alternatives at a lower cost. 24/7 Customer, which was founded by an experienced management team with proven expertise in delivering large-scale, mission-critical customer support programs, maintains corporate headquarters in Los Gatos, Calif. (in Silicon Valley), and operations in Bangalore, the "Silicon Valley" of India. The company's highly skilled and well-educated eRelationship Officers (eROs) work in teams dedicated to a single customer's business, enabling 24/7 Customer to bring unprecedented quality and focus to solving the customer support challenges of even the largest enterprises. Some of 24/7 Customer's customers include Altavista (A CMGI Company (Nasdaq: CMGI)), Shutterfly.com, and Rediff.com (Nasdaq: REDF). For more information on the company, please visit www.24/7customer.com.