24/7 Customer sets up new centre in Hyderabad
- Rapid growth spurs aggressive expansion plans and launch of
fully dedicated facility in Hyderabad

Bangalore, India - November 29, 2004

24/7 Customer (www.247customer.com), the leading provider of contact centre and BPO services to Global 1000 companies, today announced the launch of a fully dedicated facility in Hyderabad. The new facility, located in the heart of the city at Somajiguda, will provide contact centre and back office services to its customers in the US and UK.

Spread over 90,000 sq feet the state-of-the-art facility has a capacity of 1200 seats spread across six floors and will initially house 800 employees. The company plans to increase the headcount by an additional 1000 employees over the next six to nine months. This is the sixth facility of 24/7 Customer across three cities (Bangalore, Hyderabad and Chennai) in India. 24/7 Customer now employs over 5500 employees.

According to Mr S Nagarajan, Founder and COO of 24/7 Customer "The opening of a fully dedicated centre is part of our "consolidate and grow strategy" and the launch of this facility is a mark of our confidence in the talent and infrastructure here. We will be aggressively recruiting across various levels to meet the growing customer demand. The growth is a result of the success demonstrated by our existing operations in Hyderabad over the last two years. In a city dominated by captive BPOs, our expansion would make us amongst the top three third party BPOs in Hyderabad. Today we are the number one vendor globally on performance for over 70% of our clients."

About 24/7 Customer

24/7 Customer is a leading global provider of business process outsourcing services and the first offshore-based, integrated Customer Lifecycle Management services provider. 24/7 Customer enables customers to enhance customer-impacting business processes through its experience, size, scalability, flexibility, business understanding and operational excellence. Founded in April 2000, 24/7 Customer employs over 5500 professionals across offices in the US, Canada, UK and India. The facilities support over 4600 seats and are equipped with state-of-the-art physical, telecom and network infrastructure to ensure smooth handling of 7 million transactions per month. In June 2003, Sequoia, one of the top three venture capital firms in the world, led the round of USD 22 million funding in 24/7 Customer. The backing of Sequoia, coupled with an experienced management team and board of directors, propels 24/7 Customer's commitment to constantly outperform customer expectations.

Earlier this year 24/7 Customer was featured in Tom Friedman's "World is Flat", was rated amongst the Top 5 best contact centres in a survey by neoIT and CMP Media and was also voted as the "Emerging Star" in the services category by TiE, USA.

For more information on the company, please visit www.247customer.com.

For more information on the company, please contact

Hemalatha Nair
Email: hemalatha.nair@247customer.com
Phone no: +91 80 28410775

Or call

Charu Mathur/ Anuroopa Pereira
Text 100Ph: +91 80 22291914
Email:charum@text100.co.in/ anuroopap@text100.co.in
Mobile: +91 98442 71636/ 98863 97101