24/7 Customer partners with the Govt. of Andhra Pradesh to groom
talent for the BPO industry

Launches '24/7 Varsity' program, the first of its kind in the BPO industry

Bangalore, May 31, 2006: 24/7 Customer, a leading global provider of business process outsourcing (BPO) services and the world's first offshore-based, integrated Customer Lifecycle Management services provider to Global 1000 companies, launched an innovative education program called "24/7 Varsity" in association with the Department of IT and Communications of Government of Andhra Pradesh (AP). "24/7 Varsity" is a first of its kind initiative in the BPO industry. The 24/7 Varsity was formally inaugurated with the launch of 'Train the Trainer', one of its key learning programs. This learning program has been designed for lecturers and professors of educational institutions to educate and enhance the talent of their students and equip them with skills required to leverage career opportunities in the BPO industry. In the first phase English professors and lecturers from over 25 colleges across tier II cities of Andhra Pradesh will be trained on the various facets of communication. The sessions will take place at the 24/7 Customer facility at Somajiguda, Hyderabad. This program will also be extended to tier II cities across other states.

On completion of the program, the English professors will be able to conduct classes and impart the training received to interested students at their respective colleges / educational institutions. At the end of the contact program, the students will be assessed, evaluated and the certified students would be better qualified for a career in the BPO industry. The students will also get a platform to understand the true nature of the industry and the long-term career opportunities the industry offers.

Commenting on Train the Trainer program, Mr. S Nagarajan, Founder and COO, 24/7 Customer said "24/7 Varsity is one of the first steps taken by 24/7 Customer to seriously address the development and nuturing of talent required by the BPO industry at an early stage. The sustained engagement of the government, industry and academia will ensure the availability of quality talent and raise the standards of tomorrow's workforce. We are confident that this program will ensure that individuals are better prepared and exposed to the skills required for a career in the BPO industry, which is people oriented and talent driven."

Mr Subba Rao Ghanta, State Chief Information Officer and EO Special Secretary to Chief Minister and P Raghuveer, IFS, Additional Secretary to Government, Information Technology and Communications Department, formally inaugurated the opening of the program with the lighting of the lamp on May 30.

24/7 Customer

24/7 Customer is a leading global provider of business process outsourcing services and the world's first offshore-based, integrated Customer Lifecycle Management services provider. 24/7 Customer enables customers to enhance customer-impacting business processes through its experience, size, scalability, flexibility, business understanding and operational excellence. Founded in April 2000, 24/7 Customer employs over 7000 professionals across its offices in India, US and UK and the 9 delivery centers in India, Philippines and Guatemala. . The facilities support over 8800 seats and are equipped with state-of-the-art physical, telecom and network infrastructure to ensure smooth handling of over 8 million transactions per month. In June 2003, Sequoia, one of the top three venture capital firms in the world, led the funding of USD 22 million. The backing of Sequoia, coupled with an experienced management team and board of directors, propels 24/7 Customer's commitment to constantly exceed customer expectations.

Last year 24/7 Customer was featured in New York Times Columnist, Tom Friedman's "World is Flat"; Rated amongst the Top 5 best contact centers in a survey by neoIT and CMP Media and was also voted as the Best Young company in the services category by TiE, USA. Earlier this year, 24/7 Customer has been ranked second, worldwide in the Top 10 Best Performing Call Center Firms in the Global Services 100 survey conducted by neoIT and Global Services magazine. Also received the "Performance Excellence Award" for being the Top Exporter in the SME (ITeS) sector in Andhra Pradesh and IT Leadership Award for Excellence in Information Technology presented by IT People in association with NDTV and DNA. The company has been ranked as the fifth Top Call Center across the globe in Business Week's "Hot players in the offshore outsourcing world" (source: Gartner Inc.).

For more information on the company, please visit www.247customer.com.

For more information on the company, please contact

Rekha
24/7 Customer
Mobile: +91 9945561944
Phone no: +91 80 51131672
Email: rekha.r@247customer.com

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