Topic: Best practices in BPO for technology companies

Date: January 26, 2005

Speaker: Scott Rousseau, Director, Global Technical Support for Fortune
500 retail and financial electronics manufacturer

Topics covered:

• Personal experience of doing work offshore in
  Technical Support
  
• Specific challenges and risks faced during offshoring of
  Technical Support
  
• Both practical and innovative ways to work with your offshore outsourcing partners to accomplish your
  business objectives.
  
• Best practices to enable your organization to leverage
  the strategic initiative

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