Organisations around the world are adopting multiple models to outsource/ offshore/ global source their customer management processes.

The key drivers range from cost to language to integrity of customer experience to voice and accent.

24/7 Customer addresses these through its integrated global “Multishore™” delivery model. “Multishore™” provides the flexibility to service customer business processes such as contact centre, application processing, claims management from different locations in India, Philippines and Guatemala.

Benefits of 24/7 Customer's multishore delivery model

The MultiShore™ delivery model underscores 24/7 Customer's commitment to continuously exceed customer expectations. This delivery model enables the company to bring the following benefits to outsourcing engagements with existing and new customers:

• Site redundancy across various global centres
• Seamless operation of multiple processes across various geographies
• Optimal access to resources like talent, language skills and infrastructure
• Multi-country sourcing strategies
• Faster implementation time of processes

The Multishore™ delivery model enables 24/7 Customer to deliver enhanced value to its customers across verticals straddling financial services, technology, telecom, retail and services.

24/7 Customer today handles over 6 million customer transactions per month across verticals straddling financial services, technology, telecom, retail and services. The multi shore model enables 24/7 Customer to deliver enhanced value to its customers across these verticals.

For more information on how 24/7 Customer's multi-shore model can help your business write to enquiries@247customer.com