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Managing customer interactions effectively is
an imperative for any business - and ensuring satisfaction with
every interface is the challenge. Partnering with an outsourcing
organisation which can help you achieve an ideal blend of both,
promises enhanced value to your customers.
At 24/7 Customer we have one clear goal - to
ensure customer delight at the end of each interaction. We believe
in optimizing each customer contact to deliver value to both the
end-customer (in terms of delight & satisfaction) and the client
in terms of business value.
24/7's Customer Interaction Services are categorized
into four broad practices that serve different industry verticals.
Technical
Support Practice
24/7's specially trained teams offer round the clock technical support
to customers and users of technology and software companies. 24/7
Customer's offshore
centers located in India works as a virtual extension of your
offices providing support, huge cost advantages and enhanced customer
service. Technical support services include:
- Support for operating systems and applications.
- Troubleshooting for hardware/software.
- Database creation and management.
- Online problem resolution for Internet
based applications for both home users and corporate customers.
- Technical support for hardware terminals.
- IT helpdesk
- Level 1, level 2, level 3 support
Download
technical support practice brochure
Customer
Support Practice
We help organizations from diverse industries address customer service
needs across various channels. From a credit card customer who would
like to access his latest billing information to a car buyer who
would like to check out her service schedule, we manage customer
service seamlessly across various channels. These services are delivered
across voice and non-voice media like e-mail and the web. This practice
focuses on:
- Customer queries management - from product
queries to complaints to general enquiries.
- Inbound Transaction Management - booking,
billing, verification, collections etc.
Telemarketing
Practice
24/7 Customer's inbound and outbound telemarketing services enables
your organization to identify new customer segments and improve
the profitability of your existing customers. Our teams leverage
a state-of-the-art, proven and guaranteed marketing process to filter
out prospects from suspects. This approach maximizes the chances
of enrolling them as customers. Telemarketing services cover:
- Customer acquisition services.
- Cross-selling and up-selling of products
to existing customers.
- Database creation and management.
- Inbound sales
- Conversions and win backs
- Prospecting and lead generation
Download
telemarketing practice brochure
E-mail
management
e-mail management covers technical support, transaction verification,
order fulfillment and problem resolution. 24/7 Customer helps your
organization achieve two key email management goals: improved response
time and enhanced quality of response. Our customer service agents
are trained to take over email-query-handling. To facilitate this
process the agents are trained extensively on your organization's
products and services. They are also educated on current and emerging
e-mail software - enabling them to leverage the latest email techniques
for optimal benefit.
To understand how 24/7 Customer can
help you build effective customer interaction services write to
us at enquiries@247customer.com
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