Organizations around the world recognize the necessity to offshore. The question facing organizations is not "should we", but how do we go offshore. Given the critical and complex nature of the offshore outsourcing landscape, organizations prefer multiple models and have varied requirements. 24/7 Customer helps address these effectively through customized offshoring services that enable an organization to achieve its offshore goals. 24/7's offshore services deploy a comprehensive set of tools and processes to build and manage business processes at a remote contact center in a dynamic business environment.

Not sure what to move offshore and how?

Proshore - A proprietary diagnostic tool that can be used by organizations to review the business processes of enterprises and develop transition strategies for future processes in the outsourcing context. This framework comprises of Methodologies and Tools that will enable your organization draw the roadmap to go offshore.

Want to go captive but need assistance?

BPO 360° - BPO 360° is a proprietary Intellectual Property framework of 24/7 Customer that provides customers with a 'plug and play' framework to set up and manage an offshore contact center. This has been developed based on our rich industry experience and enables buyers effectively address problems unique to offshore outsourcing and get sustained value across the entire lifecycle of the outsourcing project. BPO 360° helps organizations meet the challenges associated with setting up of an offshore captive center by bridging the knowledge and process gap through a readymade IP framework.

Download BPO 360° brochure

Want to retain substantial control of offshore operations?

Build Operate Transfer Services - "Build Operate Transfer" or "BOT" arrangements are being increasingly used in establishing offshore contact centers, particularly in India. Through this model, 24/7 Customer helps the client through the entire setting up of the contact center from establishing the operation, acquisition of facilities and staff, to providing the services for a defined period. At a point where the centre and services are properly established, management and ownership is transferred to the customer. This proven service transfer platform is designed to ensure process integrity and minimize inherent migration risks.

24/7 Customer provides more options apart from the ones suggested above. To more about how we can help you out depending on where you are on the offshore cycle, write to us at enquiries@247customer.com