Predictive interactions – the latest buzz word in the world for customer service. What could be a better transformation than when your solution provider already knows what your pain points could be and suggests solutions even before they really became an issue to grapple with? 24/7 Customer has grown into that realm of solutions that guarantees customer delight.
24/7 Customer is a predictive interactions and contact center solutions provider that owns and delivers business outcomes across the customer lifecycle. The organization has 2 business units – iLabs and Contact Center Operations. 24/7 iLabs (Innovation Labs) is the research and innovation driven business unit of 24/7 Customer. This division is pioneering and evangelizing the concept of "predictive interactions" in managing end customer interactions. In the contact center operations – 24/7 Customer is the No.1 partner for 90% of its clients and is the only organization in the BPO Industry to have received a patent.
This patent from the United States Patent and Trademark Office (USPTO) has been given for our innovative customer contact management system. The USPTO awarded the patent for creating a unique system and method for managing customer requests and contacts to improve the customer experience. 24/7 Customer has applied for 6 more patents in the field of customer interaction.
Leveraging this suite of predictive customer solutions, 24/7Customer is also offering new career opportunities that involve technology and interactive media. Social and Interactive media careers are based on the new patented innovative customer contact management system that redefines the way a company interacts with its customers across devices, by transforming reactive contacts into smart interactions. 24/7 Customer will be hiring for over 1500 employees by end of this fiscal year this position.
At 24/7 Customer – there are career opportunities ranging from Analytics in iLabs, Social and Interactive media, Support functions and contact center operations. We have received the Best Employer Award at World HRD Congress, 2010.
As Michelle combs her hair in front of the mirror, she thinks to herself…what are they going to ask me? She adjusts her blouse, checks herself in the mirror one last time before picking up her file and walking out the door. Many of us have this question in our minds when we are about to attend an all important interview...Michelle like hundreds of other aspiring youngsters, who wants to be part of this flourishing industry, does too. Here are a few tips that will help you get an edge over the others:
- Dress to impress. The way you’re dressed conveys a lot about your interest in getting the job, about how serious you are about keeping it.
- Carry a well drafted resume. Avoid using canned resumes as most of the time you may not even know what is in it.
- Know your resume, the facts, figures and especially the dates.
- Offer a firm handshake and sit up straight in your chair while you speak to the interviewer. Maintain eye contact and speak confidently.
- Rehearse what you re going to say. Practice with a friend and a good command over the English language is absolutely non negotiable.
- Research on the company, their achievements, their goals and what businesses they do. These will help you in case the interviewer wants to quiz you on it.
- DON’T bad mouth either your present or your previous company.
- SMILE…it improves your face value.
24/7 Customer announces the Toughest Job interview in 247 words – BLOG CONTEST
You can send in your comments as entries to the BLOG CONTEST
Rules:
The blog has to be of 247 words. Words more or less than 247 words shall be disqualified
Blog topic: Toughest job interview you have faced
For more information click here
Today’s freshers are faced with a problem of plenty. And rightfully so. They have multiple options in front of them ranging from the IT industry to BPO to retail to telecom to banking. And the list goes on. Very unlike what it used to be just a decade back. At one end they try to logically connect their education to their career, the other end is the promise of industries with good salaries, high growth and then there is peer pressure coupled with parental guidance. So what should they choose and why?
The BPO industry is a parking lot. I will work there for 6 months till I get a better job.
I am not sure that this is the right job for me because I may not grow.
BPO (Business Process Outsourcing) has been the latest mantra in India today. In order to meet the growing international demand for lucrative, customer-interaction centers, many organizations worldwide are outsourcing these services to locations like India. India has inherent strengths, which have made it a major success as an outsourcing destination. A vast workforce of educated, English speaking, tech-savvy personnel who are a boon in a high-growth industry faced with a shortage of skilled workers. A BPO career is today the most debated topic by the younger generation. One cannot avoid the ripples created by it. There are many perceptions and misconceptions about the BPO industry and, especially, the international voice-based call center industry. While many of the perceptions are true, there are a lot of myths as well that have little connection to actual ground realities. This article attempts to bring to light some "ground realities".
The BPO industry is here to stay. And India is firmly entrenched as a key player in this revolution. Today this industry generates revenues in excess of 100 billion dollars for the western economy. BPO companies handle business processes of leading global companies – serving as an extension of these global brands. Most of these global 1000 companies have already outsourced business processes and are actively looking at outsourcing more processes to India. In short, India is firmly on the outsourcing map of these large global conglomerates. It is no longer a question of why India – but more one of how to get to India.
