In today's highly competitive world, it is important that your operations are productive and cost effective. It is imperative therefore to effectively manage and maintain most of the support processes that devour critical resources and time. 24/7 Customer, a pioneer in integrated Customer Lifecycle Management, addresses this need through a range of outsourced back office services. We believe in a holistic approach towards customer experience management and this helps to remain focused on transcending the transaction-based approach to proactively carry out back office operations.

Back office service portfolio:

Our back office services are focused around customer-centric processes and are applicable across different verticals including insurance, banking and financial services, technology, telecom, retail, travel and hospitality.

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Finance & Accounting Services

24/7 Customer's F&A Outsourcing service is designed to produce better performance and maximize return on investments for large and medium organizations. The benefits include promise of 10% Outperformance in the service levels, quality of service delivery, customer experience besides lowering costs and increasing profitability for our clients.

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Clients

We offer our back office services to some of the leading players in global business. They include:

• Internet's top global consumer and business services company
• One of the top direct broadcast satellite (DBS) TV provider in the US
• World's largest logistics company
• A leading provider of essential market intelligence & market research services
• A global leader offering business performance management solution
• World's largest jewelry retailer

Experience and Expertise

• Over 1 million back office transactions
• Over 150 dedicated resources in back office
• End-to-end process mapping expertise
• Industry specific back office knowledge
• End-to-end customer centric back office services
• Analytics on back office services to improve process effectiveness

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Benefits of outsourcing back office services to 24/7 Customer

• Lower cost per transaction
• Enhanced effectiveness through value added analytics on back office transactions
• Productivity and performance improvement guarantee
• Reduced transaction processing time
• End to end transaction mapping on all customer related processes resulting in better customer experience