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Managing customer interactions effectively is
an imperative for any business - and as volumes increase, the task
becomes tougher. This demands an outsourcing partner who can deliver
enhanced value to your customers and has the ability to scale with
your growing needs.
At 24/7 Customer we have one clear goal - to
ensure customer delight at the end of each interaction. We believe
in optimizing each customer contact to deliver value to both the
end-customer (in terms of delight & satisfaction) and the client
in terms of business value.
24/7's Customer Interaction Services are categorized
into four broad practices that serve different industry verticals.
Customer
Support
We help organizations from diverse industries address customer service
needs across various channels. From a credit card customer who would
like to access his latest billing information to a car buyer who
would like to check out her service schedule, we manage customer
service seamlessly across various channels. These services are delivered
across voice and non-voice media like e-mail and the web. This practice
focuses on:
- Customer support
- Order management
- Account support
- Billing
- Quotes
- Renewals
- Directory assistance
- Order booking
- Live chat support
- Retention
- Cancellation
- Debt recovery
Customer
Acquisition
24/7 Customer's inbound and outbound telemarketing services enables
your organization to identify new customer segments and improve
the profitability of your existing customers. Our teams leverage
a state-of-the-art, proven and guaranteed marketing process to filter
out prospects from suspects. This approach maximizes the chances
of enrolling them as customers. Telemarketing services cover:
- Inbound and outbound acquisition
- Cross selling
- Upselling
- Conversions
- Win back
- Retention
Download
telemarketing practice brochure
Technical
Support
24/7's specially trained teams offer round the clock technical support
to customers and users of technology and software companies. 24/7
Customer's offshore
centers located in India works as a virtual extension of your
offices providing support, huge cost advantages and enhanced customer
service. Technical support services include:
- Troubleshooting
- Ticketing
- Level 1, 2 and 3 support
- Help desk
- Warranty Support
- RMA processing
- Desktop support
- Application support
Download
technical support practice brochure
E-mail
& Chat Management
e-mail management covers technical support, transaction verification,
order fulfillment and problem resolution. 24/7 Customer helps your
organization achieve two key email management goals: improved response
time and enhanced quality of response. Our customer service agents
are trained to take over email-query-handling. To facilitate this
process the agents are trained extensively on your organization's
products and services. They are also educated on current and emerging
e-mail software - enabling them to leverage the latest email techniques
for optimal benefit.
To understand how 24/7 Customer can
help you build effective customer interaction services write to
us at enquiries@247customer.com
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