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The world's first global, integrated customer lifecycle management services company
24/7 Customer is focused on the end customer. We believe that for a company to derive maximum benefits from its outsourcing relationships, it is necessary to see the set of customer-touching business processes as a whole. This demands an integrated approach to managing customer interactions. We call it integrated Customer Lifecycle Management Services (integrated CLM).
Why CLM?
Next Gen CLM Solutions Portfolio
Traditional CLM Services Portfolio
Why CLM?
Customers are among the most important assets that any organization would like to build, protect and grow. Effective management of customer needs across all facets of the customer lifecycle is a key differentiator for businesses today. The ability to acquire, retain and grow customer relationships is determined by your organization's ability to quickly adapt to interactions. Traditional delivery models address short-term business objectives like the need to attract new customers or provide support, which are largely transaction based. This approach lacks a holistic view that yields insights into customer needs and behavior. Your business requires an integrated solution that can ensure market adaptability, competitiveness and assured business. In order to optimize customer experience management, it is necessary to look at the entire customer lifecycle in an integrated manner. To address this, 24/7 Customer launched its integrated Customer Lifecycle Management services that touch all points of a customer's lifecycle.
From a business point of view, this translates into reduced service costs, increased business value and enhanced profitability. Through a dual approach of contact center and back office services, our service delivery model provides a complete suite of solutions across voice and non-voice channels. These services bind the core customer-impacting processes that enable businesses to effectively acquire, understand, serve and retain customers.
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Next Gen CLM Solutions Portfolio
24/7 Customer's vision to revolutionize and redefine Customer Experience Management has led to the setting up of a dedicated practice at 24/7 Customer called Innovation Labs. 24/7 Innovation Labs is developing Next Gen solutions for Customer Lifecycle Management (CLM). These Next Gen solutions are based on advanced predictive models that predict the need for customer interaction – whether to buy or to be served. By predicting the need for end consumers to interact, we are able to maximize the impact it can achieve across the customer lifecycle - sales, service, loyalty or retention - thereby creating higher value for our clients.
Our predictive models and solutions address business challenges at every stage of the customer lifecycle and they include:
Predict & Sell / Up-Sell / Cross-Sell: Increase sales conversions and reduce cost of customer acquisition
Predict & Avoid / Deflect: Reduce cost of operations through call avoidance and deflection strategies
Predict & Improve: Improve CSAT and customer experience levels
Predict & Prevent: Reduce customer attrition rates
Click here to read more about our Next Gen solutions
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Traditional CLM Services Portfolio
Our integrated Customer Lifecycle Management (CLM) model extends a portfolio of services for every stage in the customer lifecycle of your business. Our Customer Interaction Services and Back Office services straddle all aspects of the customer lifecycle - customer acquisition, growth, care, satisfaction, retention and loyalty.
Traditional CLM Services offerings >>
Customer Interaction Services >>
Back Office Services >>
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