Insurance BPO Services

Outsourcing offers a compelling business model that insurance companies can leverage in the constant drive to attain customer satisfaction, operational effectiveness and market advantage that will ultimately drive the bottom line. In a highly competitive market where differences in policy premiums are insignificant, the focus must be on customer retention. This in turn depends on the customer experience that your business can extend across the customer lifecycle.

24/7 Customer, with significant experience in managing customer-centric processes of leading global insurance brands, has specific BPO solutions that help enhance customer experience. Our dedicated insurance practice employs over 1200 insurance specialists. 24/7 Customer deploys its vast expertise and keen domain understanding to help insurance companies scale speed to market goals and improve customer retention with no compromises on regulatory compliance.

Credentials

24/7 Customer partners with insurance companies to build winning outsourcing models by leveraging:

• Dedicated 'Insurance practice' with over 1200 Advisors/ specialists
• Experience of transitioning over 15 different insurance processes
• Over 192 certified underwriters for Canadian market
• Strong domain expertise in P&C and health insurance
• FSA compliance
• Experience of managing over 3.84 million unique insurance transactions per annum
• Knowledge repository with learning of over 200 unique situations specific to the insurance industry

BPO services for insurance companies

• New business acquisition
• Policy underwriting
• Policy administration
• Claims management
• Content imaging