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"We are a highly motivated, performance driven
organization, where we promise to consistently outperform
our customers' best centre by 10% or more "
As an organization, we are continually innovating
in order to perform your business processes more effectively and
efficiently. Our objective is to help your organization reap more
benefits from outsourcing through a Multi-shore TM global delivery
model rather than just cost reduction. And we do this is by focusing
our attention on the most important factor of our success - performance.
To us exceeding expectations - in terms of customer delight and
business value for our clients is critical.
24/7 Customer has deployed a 110% methodology
across all client engagements. As part of this methodology, 24/7
Customer captures critical Key Performance Indicators (KPIs) that
the customer wants and systematically works towards outperformance
in the entire process lifecycle. This means that as an organization,
with time you get more value from business process outsourcing -
in terms of new business models, customer satisfaction, customer
loyalty, brand recognition and business value.
Outperformance facts
- 10% outperformance in 75% of our engagements.
- Number one vendor globally on performance
for over 85% of our clients.
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Average time of outperformance around
6 months for 50% of our engagements.
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Top vendor for the year 2004, 25%
better than the closest competing vendor for a Top 10 credit card
company in the US.
- Over 25% outperformance in 25% of
our engagements.
Examples of outperformance
14% Outperformance: No. 1 in performance across all SLAs, among 7 centers, including in-house centers for a global Top 5 insurance company.
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11.4% Outperformance: Transferred record funds of over £59 million in one year against a target of £53 million for a large credit card lender.
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40% Outperformance: Helped world’s fastest growing online retailer to grow their online sales by 40% annually.
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20% Outperformance: Consistently exceeded the productivity metrics by more than 20% for 24 consecutive months for a leading storage solutions provider.
Need more information,
write to enquiries@247customer.com
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