"We are a highly motivated, performance driven organization, where we promise to consistently outperform our customers' best centre by 10% or more "

As an organization, we are continually innovating in order to perform your business processes more effectively and efficiently. Our objective is to help your organization reap more benefits from outsourcing through a Multi-shore TM global delivery model rather than just cost reduction. And we do this is by focusing our attention on the most important factor of our success - performance. To us exceeding expectations - in terms of customer delight and business value for our clients is critical.

24/7 Customer has deployed a 110% methodology across all client engagements. As part of this methodology, 24/7 Customer captures critical Key Performance Indicators (KPIs) that the customer wants and systematically works towards outperformance in the entire process lifecycle. This means that as an organization, with time you get more value from business process outsourcing - in terms of new business models, customer satisfaction, customer loyalty, brand recognition and business value.

Outperformance facts

• 10% outperformance in 75% of our engagements.
• Number one vendor globally on performance for over 80% of our clients.
• Average time of outperformance around 6 months for 50% of our engagements.
• Top vendor for the year 2004, 25% better than the closest competing vendor for a Top 10 credit card company in the US.
• Over 25% outperformance in 25% of our engagements.

Examples of outperformance

• Customer experience score of over 90% (28% more than the closest competitor) in a third party survey conducted by a leading insurance company
• Score of over 99% against target of 90% in the voice audit for a technical support program of a leading IT company in the first week of operations.
• Quality of 99.57% against target of 90% for an e-mail based process of a global software company.

Need more information, write to enquiries@247customer.com