The 24/7 Customer board comprises a team of visionaries and strategic thinkers who give direction to the company

P.V.Kannan - Co-founder & CEO, 24/7 Customer

Shanmugam Nagarajan - Co-founder & CPO, 24/7 Customer

Michael Moritz - General Partner, Sequoia Capital

Ram Shriram - Founding Board Member, 24/7 Customer

George Shaheen

Professor Laura Tyson

P.V.Kannan
Co-founder & CEO of 24/7 Customer

P V Kannan co-founded 24/7 Customer in April 2000. Under PV's leadership, 24/7 Customer is the first in the industry to provide services across the entire customer lifecycle. It is PV's vision and belief that is the foundation for success of 24/7 Customer growth. His vision is to make it simple and easy for companies to acquire and retain their customers, and for customers to seek solutions to their queries, anytime and anywhere in the world. PV's belief that our clients are customers for life is the culture of the organization. 24/7 Customer provides its services to global 1000 companies, round the clock from locations around the world

PV has been featured as a thought leader in the field of global sourcing, including Tom Friedman's “The World is Flat”, “Outsourcing Thought Leaders” by Booz Allen Hamilton, and in Fortune Magazine. He is also a regular speaker at industry events and has been a panelist in Forbes Conference 2006, Academy of 2006 Annual Meeting of the Academy of Management, to name a few .

PV's career in on-line and off-line customer sales and service has resulted in a number of U.S. and international patent filings.

Prior to 24/7 Customer, PV Kannan was an officer and VP at Kana Software. In 1995, he founded his first company Business Evolution (BEI) based in Princeton , New Jersey , which was acquired by Kana Software in 1999. Prior to Business Evolution, P V worked in the U.S. and Europe in various leadership roles overseeing IT projects.

Trained as a Chartered Accountant in India , P V Kannan holds professional degrees in accounting and finance.

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Shanmugam Nagarajan
Co-founder & CPO of 24/7 Customer

S.Nagarajan is the co-founder and Chief Operating Officer of 24/7 Customer and is based in India. Nags (as he is known in the industry) leads 24/7 Customer's 6500 strong workforce in the delivery of offshore-based services for Fortune 500 companies. Through a consistent focus on operational excellence Nags has been instrumental in building 24/7Customer into a strong player in the ITES/BPO space.

Prior to 24/7 Customer, he co-founded the US based Business Evolution (BEI), a provider of integrated customer interaction technology. Nags played an active role in the development and marketing of BEI's products from the company's inception.

Nags has also held various technical and senior management positions in the US, Europe, and India at companies such as Comsys Technical Services, Churchill Insurance Co. and Tata Consultancy Services. While at Tata Consultancy Services, he led the development of various versions of the popular financial accounting software EX. At Churchill Insurance in London, he led the development of customer communication software. Nags has a Master's Degree in computer applications from PSG College of Technology, Coimbatore, a professional degree in statistics from Loyola College Chennai, and more than 17 years of experience in offshore based services.

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Michael Moritz
General Partner at Sequoia Capital

Michael Moritz focuses on software and services investments. Prior to joining Sequoia Capital in 1986, he worked in a variety of positions at Time Warner and was a Founder of Technologic Partners. Read more >>

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Ram Shriram
Founding Board Member - 24/7 Customer

Ram is a founding board member of Google Inc and 24/7 Customer. He is a leading angel investor in Silicon Valley. Ram Shriram holds a Bachelor of Science degree from the University of Madras, India and an MBA from the University of Michigan, Ann Arbor.

Ram Shriram, is also Managing Partner at Sherpalo. Prior to this he was Vice President - Business Development at Amazon.com, reporting to Jeff Bezos, founder and CEO. During Shriram's tenure at Amazon.com he grew the customer count from 3 million to 11 million users. Prior to Amazon.com, Shriram was CEO of Junglee Corp., a company that Amazon acquired in 1998. Before joining Junglee, Shriram was an early member of the Netscape Communications executive team. He initiated and built relationships with a targeted set of partners worldwide, helping Netscape to build market share and revenue momentum.

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George Shaheen
George Shaheen serves on the board of 24/7 Customer.

He was the CEO of Siebel and is currently on the board of Network Appliances. Prior to that, he was Managing Partner and Chief Executive Officer of Andersen Consulting, which later became Accenture. Mr. Shaheen has served as an IT Governor of the World Economic Forum and he is a member of the Board of Advisors for the Northwestern University Kellogg Graduate School of Management.

Professor Laura Tyson

Laura Tyson, Professor of Business Administration and Economics at the University of California at Berkeley, has been appointed as one of the members of the 24/7 Customer Board of Directors, effective from April 1, 2007. She is a member of the Boards of Directors of Morgan Stanley, Eastman Kodak Company, and AT&T Inc. Professor Laura Tyson was the author of a special report on the Recruitment and Development of Non-Executive Directors for the British Government. She is also a Board Director of the New America Foundation, the Brookings Institute, Council on Foreign Relations, Peterson Institute for International Economics, and BRUEGEL.

Professor Laura Tyson was President Clinton's National Economic Adviser and key architect of his domestic and international policy agenda. She has also served as a member of the President's National Security Council and Domestic Policy Council. She was the first woman to serve as the Chairman of the White House Council of Economic Advisers. In this role, she was responsible for providing the President and his National Economic Council advice and analysis on all economic policy matters, preparing the Administration's economic forecasts and the annual Economic Report of the President.

She was also the Dean at the London Business School from January 2002-December 2006 and the Dean at the Walter A. Haas School of Business from July 1998-December 2001. She holds a doctorate in economics from the Massachusetts Institute of Technology.

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