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Home
> Who We Are > Milestones |
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- 2007 -
Successful transfer of Aviva BOT operations.
1600 agents transferred
- November 2006 - Guatemala center goes LIVE
- July 2006
- Operations center in Manila goes live
- June 2006 -
24/7 Customer moves into a dedicated, next-generation facility
in Bangalore, sprawling over 3,00,000 sq.ft of built space
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March
2006 - Dedicated Aviva 24/7 Customer facility launched in
Chennai covering 200,000 sq. ft.
- December 2005
- Employee headcount crosses the 6,000 mark
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November 2005
- 24/7 Customer expands operations in Hyderabad with the launch
of a new, dedicated facility spread over 90,000 sq.ft.
- June 2005 - Dedicated facility
for Aviva launched in Bangalore with 1,00 seats
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June 2005
- 24/7 Customer launches its delivery center in Manila, Philippines,
as part of its "Multishore" delivery model
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December
2004 - The Chennai center goes live with 250 seats and the
capacity to expand to 500 seats in 6 months. This move consolidates
24/7 Customer's multi location delivery model
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November 2004
- 24/7 Customer strengthens management team by appointing Doug
Bettinger (ex-financial controller at Intel) as CFO
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October 2004
- 24/7 Customer announces strategic positioning to deliver enhanced
value across the customer lifecycle of Global 1000 organizations
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May 2004
- 24/7 Customer announces strategic
appointment of Pradeep
Narayanan as Chief Delivery Officer.
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April 2004
- 24/7 Customer inaugurates new center in Bangalore.
This center is located in the heart of the city.
24/7 Customer launches 'Beyond' in association with NSRCEL at
Indian Institute of Management, Bangalore.
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January 2004
- Employee strength increases
to 3000 and service delivery capacity to 2000 seats.
George Shaheen ex-CEO of Accenture joins 24/7 Customer Board
of Directors.
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November 2003
- 24/7 Customer listed among Fortune
magazine's world six best startups. Dataquest, India's leading
IT magazine rates 24/7 Customer amongst the dream companies
to work for in the Indian BPO industry.
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September 2003
- New facility at Hyderabad
with an increased service delivery capacity of 1500 seats.
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June 2003
- 24/7 Customer opens UK office
24/7 receives US$22 million from Sequoia Capital. Delivery capacity
increased to 800 seats.
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April 2003
- 24/7 Customer establishes
a Build-Operate-Center for the world's seventh largest insurance
company.
- April 2002
- Six Sigma Processes initiated.
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December 2001
- Company becomes the first Indian company
in the BPO industry to be COPC certified.
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December 2000
- 24/7 Customer becomes the
first company in the ITES sector to receive ISO 9000 certification.
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April 2000
- 24/7 Customer was formed with headquarters
in Los Gatos, California and a 100 seat contact center at Bangalore.
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